[Resolved]  Flipkart — cancellation order and refund the amount wrong payment mode

Address:

Hyderabad, Andhra Pradesh, 500008

Order id: od[protected]

In general, i used to buy grocery online thru flipkart since last 3 months which will deliver at door per given time.

Recent and last order no. Od[protected] was placed and paid online thru upi hdfcbank netbanking which was schedule to deliver today that is 04 oct 2019 between 9 to 2pm and i got this morning that the delivery is out.

All of sudden, i got another sms and email that your order has been cancelled and your payment refund already process to your credit card which will refund on or before 14 oct 2019...

Now my question is why delivery was cancelled without any reason whereas my family and kids was waiting since morning which is daily need of household and needed very badly

Why my payment has been refunded to credit card or phonepe (As per customer care on phone) why not directly to my hdfcbank???

I dont know when i will get refund since they make wrong payment mode and

Why should i wait 10 days to get refund? Until then how do i manage?

Why they cancelled and process payment immediately without contact or explaining the reason to me

I call customer service and they are very unprofessional team knows nothing except sorry sir or please give me 5 star rating...

Moreover, there is no direct flipkart complaint email id... To lodge a complaint against them..