[Resolved] Flipkart — canon 1300d dslr
Sasandangi on Nov 29, 2017
This is in reference of my order no. Od[protected] vide which i ordered a canon dslr on 3rd august. By mistake i chose my old address and your delivery boy delivered it to someone unknown to this address. I tried to contact him many time before delivery but he did not answer my calls and delivered it to someone named ankit as i received a message after delivery. The order was prepaid. I requested customer care and told them about the issue. They arranged the pickup of the product. Your delivery boy picked up the product on 17th august and also confirmed me for the pickup of product. The name of the delivery bopy was sandeep and his contact no. Is [protected]. I requested customer service to deliver it to my current address or refund the money. I also received the message regarding confirmation of refund of money on 22nd of sept.
Now, since then i am daily calling as well mailing your customer care about the refund of money or delivery of the product but they are not showing any interest in resolving my issue. It has passed 117 days and i neither have the product nor the money.
I request you to enquire at your warehouse and confirm that your warehouse received the product. Your customer care is not working out on my issue and they even have blocked my account.
My name is sandeep dangi and my contact no. Is [protected]. I am a frequent buyer on flipkart but this incident hampered my belief in flipkart.
I request you to refund my money or deliver the product as my money is with you from last 03 months.
Complaint marked as Resolved Jan 13, 2018
[Nov 29, 2017] Flipkart customer support has been notified about the posted complaint.
Verified SupportFlipkart Customer Care's response, Dec 02, 2017
We will revert on it.
Verified SupportFlipkart Customer Care's response, Dec 13, 2017
We had interacted with the customer as per customers complaint, customer didn't receive the refund, escalated to the concerned team and completed the refund from our side and the same have been confirmed from customer. Hence closing the case.
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