Flipkart — Cash back not received as per the offer

Dear sir,
i have purchased vivo v20 (midnight jazz 128gb) on 26th nov 2020 for rs.24990/- as there was one offer on sbi credit card
option 1 ( for emi coversion & get some discount or cashback)
option 2 ( one time payment on sbi credit cardand get 7% cash back)
basis this offer i had purchsed this mobile, when i recieved my sbi credit card statement i dint find any cashback and accordingly raised complaint.
Today i recieved call from one member of flipkart named ms.Gouraji hanumant naik, stating that there was no offer as such, and want proof of that,
basis this offer only i had brought this mobile and now these people wants the proof, this is completely fraud and cheating customer, after buying now they are coming with the explanation that there was no offer, do they think we are fool.
I need the cashback or take back the mobile.

shahnawaz alam
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Flipkart customer support has been notified about the posted complaint.
Verified Support
Dec 22, 2020
Flipkart Customer Care's response

Greetings from Flipkart!

Order ID:- OD[protected]

We are sorry for the trouble caused.

We regret to inform you that the offer you are referring to was not applicable to for this order. However, request you to share a screen shot of the offer which was applicable for your order so that the seller can check and accordingly assist you further.

Your kind understanding and cooperation are appreciated.
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