[Resolved]  Flipkart.com — Cheated by Flipkart, no return of poor product or no refund

Hello,

I had purchased a Jacket from flip kart online worth Rs. 999. When i ordered it online, it seemed to be of good quality. But when i received the product it was of soooooo poor quality i couldn't even believe. This kind of quality is available in Rs. 300 in any roadside temporary shop. I requested FLipkart for return and refund but the seller rejected the return saying "You selected the wrong product". I don't know why the seller is selling the wrong product. Called FLipkart customer care 10-12 times, every time they said the issue has been raised with the seller. Only once i received a call from them saying that they will set up a con call with seller within 3 days but it never happened. I am frustrated with their service. I have been cheated by Flipkart and the seller as well. Please help me return and get my refund. Details below.
================================================================================
Flipkart.com
To Me
Feb 10 at 6:56 AM

Dear Abhijit Pal,
We would like to inform you that a dispute has been raised for the following order:
Product Details Seller Details Quantity Price/unit (Rs.) Order date
TSX Sleeveless Solid Men's Quilted Jacket (Size: M) TeeSort 1 999.0 [protected]

Buyer's address:
Abhijit Pal
179 santigarh, po-shyamnagar, dist-24 pgs north,
santigarh post office
shyamnagar, IN-WB
743127
Phone: [protected]

We will now talk to TeeSort and resolve the dispute. Our Customer Support team will keep you updated on the issue.
Please accept our sincere apologies. We really appreciate your patience for bearing with us.
Please contact us for any clarifications.
Regards,
The Flipkart Team
The Online Mega Store

i ordered for KEWL INSTYLE CASUAL LOAFERS( BROWN COLOR) from flipkart on 21/7/2014 at
3:02 pm, Monday. i received the delivery of shoes on jul 28 2014 Monday,
after receiving the delivery within 20 min i called the customer care the i have received the wrong shoe which is in BLUE COLOUR and of different material also they registerd my complaint . After registering it I recieved a msg that ur request for return has been rejected by the seller with no reason told to me, because in real they do not have any valid reson for not changing my product I even mailed them the whole matter but they didt replied me even. I had a conversation with there supervisor on the customer care named PADMA she assured me that they will contact me within 72 hours with a resolution but I there was no such contact from there side. After that I called the customer care on 2/8/2014 saturday then customer care agent told me that ur case is in resolution centre of flipkart ull be surely getin a call on monday. Iam posting this complaint on monday 7.30 pm and till now I have not recieved any call from them even the toll free num is not available and iam attaching all the proof that what I orderd what I received dont ever buy anything from flipkart they are cheters and I realised it now.

Order id- od[protected]
Emai- [protected]@gmail.com