[Resolved]  Flipkart.com — i am a regular customer of flipkart since 2014, & they have cheated me 2nd time.

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201305
Website:	flipkart.com

Hi,

I am a regular customer of flipkart since 2014, & they have cheated me 2nd time.

On 4st january, 2017, i ordered 2 sets of “redmi 5a (Gold, 32 gb)” (Two different orders) from my flipkart account. Payment was successful and order was placed. I got confirmation message and email stating that my order will be delivered between 6th jan to 7th jan.

After this when i checked my order in my account, i was surprised to see that the order status is cancelled reason are as bellow.

“ you made an excellent choice by deciding to purchase one of the top selling products on flipkart. However, due to high demand for this item and in order to provide all customers an equal opportunity, the seller had to cancel the following items in your order with od[protected] & od[protected] “

If seller has to meet this criteria, why was i even allowed to place the order in first place. Also, this condition is no where mentioned in flipkart site or in seller/product profile.

In this regards i have discussed with customer care executive mr. Vikas saras & mr. Aman jain, they told me to that i am the final authority and we have right to cancel your order for placing bulk order.

I have requested them to confirm one order only. But they have refused to do so. After long discussion of two hours, they have not provided me e-mail ids or contact number of senior authorities & disconnected call from their side without any confirmation form my side.

Is the ordering of 2 mobile is bulk order?? You can understand how this cheap behavior is.

Now i planning to lodge complaint on “consumer court”, i wana to teach them, indian consumers are not fool.

Thanks

Raushan jha

M # [protected]