[Resolved]  Flipkart.com — Order Cancelled without Prior Information

Address:

Mumbai City, Maharashtra

Folllowng is the mail which I had forwarded to the flipkart on thier mail id i.e. [protected]@flipkart.com and [protected]@flipkart.com, so waiting for their reply I pre-booked my mobile samsung s7 white on 22/07/2015 with order no: OD[protected] after that I received mail from flipkart for the order confirmation and computer generated call also that order will be delivered by 06/08/2015. Again I got mail on 04/08/2015 stating that We are sorry to let you know that there has been a production delay with Samsung Galaxy J7 phones and we do not have an update on when it will be in stock. We know that you have been waiting for some time and as a goodwill gesture we have provided a discount of Rs.1000 on your order that will reflect on your invoice. Again I got mail on 20/08/2015 stating that We would like to thank you for your patience during the earlier delay in receipt of the Samsung J7 stocks due to a production issue. We are happy to let you know the product has reached our warehouse and will be shipped soon. While the delivery of the product takes anywhere between 7 to 10 business days from the date of shipping, please be assured that we are working really hard to make sure it reaches you much before that. And now when we called to customer care at 11.17 pm on 22/08/2015 your executive says that your order has been cancelled . I promptly checked the mail but there were no such mail regarding the cancellation, I again called to your customer care at 11.43 pm on 2/08/2015 the your executive mr manjit singh says that the order may be cancelled by customer end while using flipkart app or customer might have called and prompted to cancel the order by 11.17 pm on 22/08/2015 so we sorry and we cannot proceed for the same . So this is totally disgusting as I do not have cancelled any order from my end and even there is mail confirmation, no call from flipkart end for the reason and what do you thing I am full that I waited for a month then I cancelled my order. You can hear my calls as I do granted for any cancellation and I even not mailed you for cancellation. So waiting for the positive reply, And I need reason for the FALSE cancellation.