Flipkart.com — Product short shipment and Company decline to return the product

Address:

New Delhi, Delhi

I Purchased D&D Power bank from flipkart.com. They supplied wrong product and that too with short shipment. Charging cable was missing in the courier packet. When I used my own cable to use the product, I found it is dead (Not charging even though I put it on charging for 10 hours). When I ordered return of the product, the collecting person told that cable is missing and the product can not be returned. I wrote mail to flipkart.com but no response. Their customer care is jut useless (I don't want to use un-parliamentary word bul****t here but they just deserve this word either). Suggest can I assume no response to mail as sufficient proof of negligence in service and seek help of consumer forum. I am based out of Delhi. Pls Suggest. Sanjay Kumar Singh [protected]@gmail.com M-[protected]