[Resolved]  Flipkart — complaint against order id : od[protected]

Address:	560034
Website:	www.flipkart.com

Hello,

Want to keep you informed that i have purchased levnovo phab 2 plus from flipkart last week. I have paid the money online. When i have received the phone i found that its not working properly and its getting hanged every now and then. I have put a return request and later on one phone mechanic came to my house (His number is[protected]/[protected] and he informed me that there is a problem with the phone and that need to be sort it out. The person who came to my house he is from flipkart but representing iqor. I am attaching the slip which that mechanic asked me to sign along with the photograph of that mechanic. If you check the slip its clearly mentioned there is some problem with the phone.

Later on when i have called flipkart they have said they can not process the return neither they are ready to give refund and asked me to contact lenovo service center. I have asked that there is a problem with the phone flipkart have to look into this but the customer care excutive named mr. Subham informed me that they can not help me any more because the phone mechanic has informed flipkart that the phone is working fine and customer is happy. Two times two mobile engineer came and they have said phone is not working properly but still flipkart is not ready to refund or replace my phone.

I am a old customer of flipkart but i never thought flipkart will treat me like this way after paying the money where i have all the substantial proof. I am also attaching the photos of those two iqor engineers photos. Please find the attachment.

Thanks
Rajdeep ghosh