[Resolved]  Flipkart — Complaint Against Return

Address:

Agra, Uttar Pradesh

Sir, I'm Nitin Kumar, I had Order Lenovo A6000 Plus (Order ID-OD[protected] on 29/7/2015 from Flipkart and get the Delivery on 31/7/2015, After getting the phone, i found out the Touch is not working also the applications on the Device getting malfunction itself, I've got faulty product and want a replacement, then i request a return on flipkart on 4/8/2015 (Return Id[protected]also attached a Image file, I was informed that they call me on 5/8/2015 for the approval, but even a single call not received by me, then i called to their customer care person regarding the replacement but he clearly say's their was no information about my return, this is rediculous from the flipkart, i also give their my order no. and they told me the same, now this is really a rude service i've got from the flipkart, then the person told me that we requested your return and you will get a call from us for the final approval on 7/8/2015 at 12:00p.m., but as same as previous i didn't receive a single call from their side, I'm in a fix now. And Today i've received an email regarding the request of return disapproved by the seller, then i made another call to their customer care person and told to get me touch with your Senior Person, the Senior made another return request (Return Id[protected] & assured me they will call me today or tomorrow for the final approval, now i've lost my mind & waiting for their reply, it's been 4 day's and my issue is not solved yet. I'm very disappointed with the flipkart service and with the seller's rejection, I've paid 7499rps and not get the Working Device yet. I want a replacement or my money back. Please look into this matter and revert me back as soon as possible. Thankyou Warm Regards, Nitin Kumar No. [protected]