[Resolved]  Flipkart — complaint regarding order id : od[protected]

Address:	Faridabad, Haryana, 121004
Website:	www.flipkart.com

Dear flipkart,
I have ordered a products on flipkart since very long i have ordered lots of product but i have never face such a problem like this. This time i have ordered a product of syska trimmer with above order id number for which i have done payment online as i have received the mail from your end. But despite of making a payment on time i am not receiving my product on time. I called customer care 3 times, 2 times they assured me that you will not suffer any problem and they assured me for this but the third time when i called customer care that the delivery boy is standing outside my house and he is asking for the payment and i told him that i have already paid online he said that the payment is not updated yet then again i called customer care there a lady talk to me and i told her the same problem but still no solution for me she said it will take around 24 more hours to get your payment updated. I asked her why? She said because its a routine procedure. I said if it is a routine procedure then why didn't u told me earlier or why you send me a mail to do the payment online. She said it's a mistake will take your feedback and do it for the next time. But still my problem is not resolved and i am facing the same problem. I told her that i will complaint about this on flipkart and also on rbi also that once you have taken my payment and you have not given any sort of reciept to me and making me fool out of it.. I'm very much and how it with this type of behaviour of flipkart that once you have taken the payment you have not given the reciept and not updated the same even if i have ordered the cash on delivery option. The other option for paying online was given from your end and you have not mentioned anything like i will not get the payment updated in less than 24 hours. It's been shameful that now flipkart becoming a reputed and trusted site still you are not taking your customer seriously. But i will make sure that you will get for what you have done.

Neeraj balyan
Advocate
Ph. No-[protected]