[Resolved] Flipkart — converse (canvas) shoe

Thalib Mirza

from Ernakulam, Kerala

Address:

Ernakulam, Kerala, 682017

I had ordered a converse shoe at final price of 1384 rs with around 700 rs discounted from flipkart at around 7.40am (2/12/19). But i can't find the order in my flipkart account, when i searched later to track the order. The order was done via debit card payment (Icici), it was done through mobile via an all in one app (Smart shoppr) directing to the flipkart website. The transaction remark of my bank statement for this trasaction shows : iin/flipkart pa/[protected]/120202/585665/. I had talked to the flipkart customer care but they couldn't find any details and started to blame the app being fraudulent etc. I wonder how my transaction details could have flipkart and nothing can be done from your part.

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Jan 8, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

Flipkart Customer Care's response Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your account details and order details from the shared information. Request you to share the registered email ID or order ID in order to assist you further. Hope to hear from you soon.