[Resolved] Flipkart — courier person did not receive exchange product from us only bcoz of back screen touch is not working.

[Resolved] Flipkart — courier person did not receive exchange product from us only bcoz of back screen touch is not working.

D DevPrathi

Today morning,[protected], the courier person has come to deliver the product of lenovo k6 power (Gold, 32 gb) - color: gold, order number is od[protected]. For this all lenovo mobiles exchange offer is there. For this only i ordered this mobile from your website. But the courier person did not receive exchange product from us only bcz of backscreen touch is not working. Can you please let me know why you guys mentioned exchange option for lenovo products. Please confirm if they are ready to exchange lenovo old mobile with this mobile, i am ready to purchase. Otherwise please cancel the product. Was this information helpful? No (0) Yes (0)
Oct 9, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Sep 01, 2017 Flipkart Customer Care's response We have taken this internally. Verified Support Sep 05, 2017 Flipkart Customer Care's response Customer raised a complaint for back screen touch is not working in mobile because of that Wish master not collected the exchange product, we informed customer if the product should not be in intact condition then as per the terms and conditions we are not accepting the product. Closing the complaint from our end.
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