Flipkart — Damage Product was delivered Twice

I ordered FLYING MACHINE Full Sleeve Solid Men Quilted Jacket with Rs 1728 + 91 Flipkart coins dated 9th Oct ’21 with order id OD[protected] product was delivered to me on 12th Oct’21 but product condition was damaged having stitching issue (stitching was removed/ not available in some area) at the time of booking I saw the return policy where replacement or refund both are available with particular process but I was not able to proceed with replacement of the product due to faulty/ damage product was delivered because only refund option was available I initiated refund dated 18th Oct’21 and refund was approved and product was supposed to be picked dated 19th Oct’21 but product is yet not picked and I haven’t received the refund till now Refund ID:[protected].

I again ordered the same FLYING MACHINE Full Sleeve Solid Men Quilted Jacket with Rs 1851 + 98 Flipkart coins on 16th Oct’21 with order id OD[protected] and product was delivered dated 19th Oct’21 but again product condition was damaged having stitching issue (stitching was removed/ not available in some area) at the time of booking I saw the return policy where replacement or refund both are available with particular process but I was not able to proceed with replacement of the product due to faulty/ damage product was delivered because only refund option was available
I highlighted my earlier issue to [protected]@flipkart.com, [protected]@flipkart.com, grievance.[protected]@flipkart.com,
[protected]@flipkart.com and Mr. Salahuddin Suhail Ahmed from flipkart was agreed to pay the difference to me post my 2nd order will be delivered to me (difference of amount of above 2 orders with the Incident: IN[protected]

Post receiving the defective product 2nd time I raised my concern to [protected]@flipkart.com, [protected]@flipkart.com, grievance.[protected]@flipkart.com, [protected]@flipkart.com
But I haven’t received any response from Flipkart, now this product is available in Rs 6000 I need a compensation of Rs 6000 from Flipkart and the reversal of Rs 1851 + 98 Flipkart coins and Rs 1728 + 91 Flipkart coins