[Resolved]  Flipkart — Damaged item delivery and confusion in replacement/cancellation

Address:

Visakhapatnam, Andhra Pradesh

We've arranged a replacement for the following item/s in your order OD[protected]. We request you to ship the original item/s within 7 business days. Please ensure to include all the things received including price tags, labels, accessories and invoice. We will initiate the replacement as soon as we receive the item/s sent by you. We also request you to email the scanned copy of receipt along with the tracking id, so that we can reimburse the courier charges in actuals. ITEM QTY PROMISED DATE Seller: WS Retail Micromax 40T2810FHD 101 cm (40) LED TV 1 Thursday, 09 Apr'15 Important things to remember: Return id for this request is : 16784944 STEP 1: Pack itPlease ensure that the item/s is packed securely in original product box, along with all the contents including accessories, price tags, labels, invoice, etc.Do not affix any tape on the label or the barcode.Place the packed item/s in a secure packet and seal it with appropriate adhesive or tape. Please ensure sufficient measures to avoid damage during transit.Remember to mention the Return Id (mentioned below) and your contact information on the package and ship it to the address below: Seller: WS Retail Return Id: 16784944 Address: Flipkart India Pvt Ltd. Plot No.323, Off Bommasandra, Jigani Link Road Industrial Area, Jigani Hobli, Anekal Bangalore, Karnataka 562106 Please ensure to write the information in the suggested format. Alternatively you can print the attached slip and stick it on the package. STEP 2: Ship itShip the packet via a trusted courier agency.Do collect the receipt and courier tracking details from the courier agency. STEP 3: Inform usEmail the scanned copy of receipt along with the courier Tracking details within 7 business days of shipping the item/s back.We will reimburse the courier charges in actuals. STEP 4: Replacement initiatedAfter receiving the item/s, we will initiate the replacement item(s). Further communication will be sent to you with details on delivery date, shipment, etc. We apologize for any inconvenience caused to you. [protected][protected] Pl. see that consumer is already disturbed by not getting the product properly in addition arranging for courier for pickup packing all are work which will be difficult for consumer to do. The delivery of 40 " TV through GATI courier that to by bike by tied ropes for more thatn 15 km, is not correct. Repeated delivery of such delicate items will result in same damage. The consumer apprehension and cancellation and refund of the amount is not accepted by CS, causing lot of concern and apprehension to purchase any such items through flipcart.