[Resolved]  Flipkart — damaged mitashi 123.19cm (49 inches) ultra hd (4k) led smart tv delivery by flipkart

Dear sir/madam,
I have purchased online mitashi 123.19cm (49 inches) ultra hd (4k) led smart tv (Order id
Od[protected] from flipkart to date 13/oct/2017 and i received a damaged tv on 24/oct/2017. On 26/oct/2017 we open tv box and captured the video at the time of opening the box, once we found that tv was damaged then immediately we called flipkart customer care and registered the complaint with them.
Please find below sequence of the incident as it happened:- i am once again reiterating the whole sequence for your reference to make sure how and when things happened with my product.
1. Raised order mitashi 123.19cm (49 inches) ultra hd (4k) led smart tv (Order idod[protected] from flipkart on date 13/oct/20172 and i received a damaged tv on 24/oct/2017.
2. On 26/oct.2017 opened the box and switched it on to do the connection found out that the tv screen is broken and immediately we called the customer care center of flipkart. 3. I have raised the complaint with flipkart about the damaged product on 26/oct/2017 and authorized service engineer visited at our home at 2/nov/2017 for inspection and verified tv 4. After that, we got the call from flipkart customer care and told us "pack the tv in as is condition and they said as per their policy pick up will happen in 2 business days.
5. Since that day every day, i am calling them for pick up of damaged product and refund of my amount or replacement but they are giving me every day new reasons with the same reply" we have escalated your issue to the concerned team and we resolve your problem within 48 hrs" and please wait.
6. Till date no action is taken from their end. Also, i have spoken with so many flipkart concern people and every time i am getting the only false commitment from them.
7. On 24/nov/2017 i got a call from the customer (Flipkart) and they told me that, they have to cancel my old replacement request to generate a new one for early delivery from seller side. (They canceled my old request but haven't raised the new request and it is showing that i requested cancellation of replacement from my side in my account)

7. Today is 26/nov/2017 i haven't received the tv or my money from flipkart but only i am getting the false commitment from them. It's almost more than 1 month and i haven't received a replacement or the money.
Now i just want a refund of my money and i assure you i will never buy any product from flipkart in future, they misguided me and i am feeling cheated by flipkart.
Thanks,
Jay prakash