[Resolved] Flipkart — damaged product and worst service

vskhemka

Address:

Bhagalpur, Bihar, 812002

I have bought 3 sofas in dusshera sale. They delayed in shipping and delivery. I was supposed to get before diwali but received 1 week after. 2 sofas out of 3 was damaged. I can understand that it may have got damaged in courier. Then i called customer care and customer care is the worst ever i have seen. No one knows what to do, they only say "we understand you" and it will be resolved.in my call every time they were saying the same thing. I have called 10 times every time they said it will done in 2 days. It never happens. I would suggest to buy from amazon instead of flipkart. At least they have better service.

It is worst ever experience.

Was this information helpful?

No (0)

Yes (0)

Dec 18, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Feb 24, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. The seller has confirmed that a refund has been completed on 07 Jan 20. It would have reflected in your bank account by 09 Jan 20. Request you to note down the bank transaction ID[protected]. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. Your kind understanding is appreciated.