[Resolved]  Flipkart — damaged product received now they not replaced

Address:	560034
Website:	flipkart.com

Hello Flipkart Team,

I ordered an online LG TV on 25/04/2018 from flipkart (OD[protected] the product was delivered by the company on 27/04/2018. As, on 27/04/2018 installation engineer visited our home for Installation, he opened the box and saw that piece is defected and keep it back into the box. Immediately I placed a return request to flipkart for this. Flipkart told me that a technician will visit first and after checking the product then we will decide.

Technician visit date by flipkart:[protected] to[protected]. But no technician visited till date.

Again I called customer care and they told me that technician will visit between[protected] to[protected] for checking. On[protected] technician visited and told me there is screen defect in the product and should be replaced or repaired by cost (22000). So, he suggested me that you can replace this product under replacement policy of flipkart.

But it was shocking to see that my replacement has been cancelled by the flipkart and they are giving fake excuses that technician has reported the product is OK and customer is happy.

But I called LG technician department and talked to that technician, but he confirmed that he has not given any such report to flipkart and they are lying. Already I complained to Consumer Affairs. Below I am attaching all the important papers related to it. Please take necessary action to resolve the issue ASAP.

Bellow I given the Name of technicians with mobile no

Demo & Installation Engineer Mobile No: [protected]

On 3rd May Engineer mobile no: [protected] (Given by Lg department) alternate no: [protected]
Technician Name: Suraj

Consumer Affairs Complain Docket Number: 715912.

Please replace my tv otherwise I will go Consumer Affairs.

I believed flipkart as most trusted Ecommerce portal but according to me I was wrong compare other.

also I attached all proof and document with this mail.