Flipkart — defective fridge

Address:

Gurgaon, Haryana

Fri, 3rd Apr'15 I bought a Fridge (Electrolux) through Flipkart on Fri, 3rd Apr'15 The next day I found this fridge defective and was heating up badly. On Date: 05/04/2015 I requested for the return of the product. After numerous phone calls and emails I got a Technician on 12th May 2015 at my home. Technician came and said within 10 seconds that there is no problem with the fridge and its heating up is normal, I again told him that normally a fridge doesn’t heat up that badly otherwise why would I raise a complaint. He later argued saying that the kitchen temperature is high that’s why the fridge is heating up. He didn’t listen and to my surprise took his bag and simply went away. I called customer care and they said that there system is down and they can’t assist. I redialed and called again and suddenly there systems were working and said that they cannot do anything with the issue I have raised.. The worst service, I have experienced with FLIPKART as I was told that a product can be returned in a month time Details are here OD[protected] Purchase Date - Fri, 3rd Apr'15 Product - Fridge (Electrolux EC060PSH 47 L Single Door Refrigerator) I look forward to your reply and a resolution to my problem. I expect a much higher level of service and I am quite disappointed. I want to RETURN the product immediately with a full refund .I will be informing my colleagues and friends about this problem as well.