[Resolved] Flipkart — defective handset delivered and repeated return request rejected

Shreyak Ghosh

Address:

560105

I ordered samsung galaxy a70s mobile from flipkart on 6th january which got delivered on 8th january.
During checking the phone it has been observed that the front camera of the handset is unable to focus/ taking blurry photos.
I reported the same to flipkart customer care. They arranged technician visit to check the issue and the technician agreed that the front camera is indeed taking blurred photo. But, the return request was rejected stating "the technician troubleshooted and fixed the issue" which was a complete wrong information.
On reporting this flipkart again arranged a technician visit. This time i requested the job sheet as suggested by the flipkart customer care over call.
The technician has mentioned that the phone camera is taking blurred photos and i signed the job sheet.
Again they have rejected the return request.

Its completely frustrating to face this repeatedly. I bought the mobile with my hard earned money and it really worst experience i am having.
I hope you would understand my grievance and experience i am facing. Kindly look into this.

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Jan 13, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2020

Flipkart Customer Care's response Hi, We're sorry to hear that you're facing issues with your Samsung Galaxy A70s (Prism Crush Black, 128 GB). We'd like to let you know that the technician has confirmed that the issue has been resolved in your device. Hence, the seller will not be able to accommodate the return request. However, if you are facing any issues with your product, kindly contact the brand authorized service center so that they will help you out. Your kind understanding is appreciated.

Verified Support

Jan 14, 2020

Flipkart Customer Care's response Hi, Thanks for writing in. We are sorry for the trouble you had to go through. However, we're writing to let you know that the courier service provider has confirmed that the replacement of "Samsung Galaxy A70s (Prism Crush Black, 128 GB)'' was delivered to you on "13 Jan 20''. Have a nice day!