[Resolved] Flipkart — defective mobile delivered

7985547462

from Allahabad, Uttar Pradesh

Address:	Bangalore, Karnataka
Website:	www.flipkart.com

I have brought redmi note 5 pro from flipkart and after using it I found that it was having a bent at its back just below camera. So I contacted flipkart customer care and told them about this they told me that I will get a resolution in 24 hrs after I didn't got any resolution after 3 days they provide d me resolution that it can't be replaced or refunded even it was under replacement warranty. They even don't provide me a proper reason for this again when I call them they told me that they have again raised my complain now wait for next 24 hrs I don't understand why they don't get defected mobile replaced

Was this information helpful?

No (0)

Yes (0)

Oct 17, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2018

Flipkart Customer Care's response We will revert on it.

Sep 15, 2018

Updated by 7985547462 No action has been taken on my issue I need a resolution for this

15000 Rs matters me a lot and I can't waste them on defective products

Sep 15, 2018

Updated by 7985547462 5 days since I complained and no result is this the way of treating customers

Sep 16, 2018

Updated by 7985547462 No response what a service from flipkart

No update they have given me.
AFTER HOW MANY YEARS I will be getting resolution?
PLEASE HELP ME...
DON'T IGNORE

Sep 17, 2018

Updated by 7985547462 You fool customer by saying them that their replacement is ready and close their request

What a trick to fool customer

In the afternoon i got call from you that my replacement is ready and it will be done by 20 sept. And now you are closing my request

SO NOW WHAT IS THIS ?

I NEED CLARIFICATION RIGHT NOW

WHO IS RESPONSIBLE FOR THIS ?

Right now i have got your sms which is like this

'" We are so sorry for taking longer than expected to resolve your issue. We request you to provide us time till 17 Sep, 8:30 PM to get back to you. ""

Are you really thinking it is right to treat customer like this.

In the given time still You were not able to provide me resolution today what a promise by your company

I thought you will be able to provide me resolution but i was wrong.

I think i had made a wrong decision of choosing you over other online shopping companies.

You don't respect customer emotions i am suffering from this torture since 7 th sept and now this is 17 almost 11 days.

But ut doesn't matter to you.
You just need money for defective items

and

one interesting thing for defective products you also wrote below it that it is FLIPKART assured.

What a trick to fool the customers because once customers buy it from you it is their problem not yours.

WHAT A AFTER DELIVERY SERVICE

Customer after buying from flipkart 😂😂😂

And

Flipkart after selling defective products 😁😁😁