[Resolved]  Flipkart — defective mobile send

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583123

I have a order Redmi note on 7 Oct from Flipkart and I have received mobile on 10 Oct. I have purchase mobile for my caligue .I have given to my caligue 11 Oct. He set finger print and lock pattern .
But after 3 for haur finger lock is not working & lock screen lock pattern also not working .mobile have locked 2 hour's. I have wait for two hours and try to open mobile open by finger lock and again mobile is lock for 120 minutes. It is waste for two hours .
Than I have wait again 2 hour's and try to open by set lock pattern but have locked again.i have raised replacement by online and written problem is that mobile lock pattern is not working properly. I have got call from Flipkart after 2 -3 days .he was speaking about trouble shooting procedures.
I have follow trouble shooting procedures according to customer care.he said to me reboot the mobile and call customer care.
Mobile issue not solve as suggestions by customer .
I have call again customer care and tell about in detail so that what happen.
He said to me again trouble shooting procedures press down volume with power button and. Call me again .issue not solve . I have call again customer care request for replacement . I am telling about mobile problem everytime to customer carein detail like finger print lock not working and screen not working .finely my request accepted and he said to me replacement mobile will dispatch before 18 oct.flipcard person come 17 Oct on my room I am give defective mobile box but he said he can change mobile when mobile is open .he gone .I have call again customer care and told customer care told again my mobile issue I detail .he talked with me like I have come initial stage.he say again trouble shooting procedures.he said to me factory reset.i am try again .but no positive result. I have told my mobile issue in detail again .he said concern will call me before 23 Oct
But no call no status message Flipkart customer side.i have called 23 Oct customer care about issue.he said to me so that my issue update and concern will call me before 26 Oct.
But no call .
I have called again customer care. He said to me he update my issue and replace before 31 Oct.
Flipkart person come on my house for replacement .but he said to me he cannot change because mobile lock not open.he gone again.i have called again customer care.he said to me that he update my issue and concern peron will call me before 2 Nov 2017.
But no call
Again I have call customer care and told again my mobile issue.
He talked with me same.concern person will call me before 4 Nov 2017.
No problem solve
Mentally harassment.
11000 loss.11000 is more for medium scale people.