[Resolved] Flipkart — defective mobile sold by flipkart

Jitu7743

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110053

Dear team,
I have ordered one lenovo k6 power gold on 16th august 2017 order id is od[protected] but the phone i received was defective (Charging jack was not working), so i returned that product and after 4 days i received another phone that was also defective (One sim slot is not working). So i call to the flipkart customer care, they says you need to contact with the brand service center for the issue. After that i visited the brand service center which was located at shakarpur laxmi nagar. The service center checked my phone and says that your one sim slot is internally damaged and your product warranty is void. They also provided me the hard copy of that and clearly mentioned that your phone one sim slot is internally damaged. Please help me out for the same and tell me what is my fault in that, this is the manufacturing defect. Please take a serious step and guide me what step i need to take further in that. I request you that please refund my money.

Regards
Jitender kumar
[protected]

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Oct 27, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2017

Flipkart Customer Care's response We will revert on this.

Verified Support

Sep 16, 2017

Flipkart Customer Care's response We would like to inform you that our seller has confirmed that the refund is already initiated and it would be credited in you account on or before[protected]. Same has been confirmed by customer. Hence, Closing the complaint from our side.