[Resolved] Flipkart — defective product delivered and no return after long | |||||
I have ordered a samsung refrigerator through flipkart first they have cancelled my product without any intimation, and when i complaint about the same they have requested to request again and assured me to deliver the product soon. Than i have ordered refrigerator again on 7th of dec 18, I have recieved the product within seven days on 14th Dec 2018 but i have recieved a damaged product. I got to informed my samsung person who came for installation and unpacked the product. He has submitted his report that my product was damaged and a dent was their on the body of refrigerator. After my daily follow up they have taken my product back on 30 dec 2018 after 16 days. They have also denied my return request n given replacement for fresh product, on 10 jan 2019 i received fresh product with bigger dent on this. Again i was foolled by flipkart. On 12th jan i have requested to return the product and they have assured to take back the product on or before 25 jan. I have recvd a message from flipkart that a person will come to take back the product with t.. no. So i have called him to take the product so many times. N finally on 19 he said your return request has been cancelled by the seller. Horrible experience with flipkart. it had heen 15 days now. My product is lying unpacked and nobody is responding for returning . I m frustated with pathetic service of flipkart. Horrible experience. Il suggest not to shop with flipkart. Was this information helpful? | |||||
Mar 15, 2019 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Feb 05, 2019 Flipkart Customer Care's response We will revert on it.
Verified Support Feb 05, 2019 Flipkart Customer Care's response Customer raised a complaint stating that the product delivered is damaged. We have interacted with the customer and raised a return request with the seller for the refund of the order. The seller has confirmed that the refund has been completed on[protected]. Hence, closing the complaint from our end.
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