[Resolved] Flipkart — Defective product given by flipkart | |
I have ordered a mobile poco m2 pro on 28th feb. I got it on March 2nd . After 3-4 days o[censored]sage I noticed while charging, it disconnects and reconnects automatically after every hour or so. I checked here on Twitter regarding this and most users also faced same issue. I had return policy till March 7th . So I Opted for replacement. A technician visited after 2 days and checked my device charging for 10-15 min only and later they rejected my replacement. I reported that it(charging disconnect and reconnect)happens after every hour or so. they said technician can't check for hours and they didn't face the issue .And had to go through lots of chats and calls from flipkart.Later they approved it .replacement was approved on 12th and they assured my replacement will be delivered by March 15th. Though my replacement arrived at my nearest flipkart hub it was not delivered to me. Later I requesed them to get it delivered but they said my replacement was misplaced or magically not arrived to my area but flipkart app showed it already arrived my area. Later they placed replacement order again and I got my device on 19th March. I checked the device as soon as possible and that too had the same issue. So I opted for refund. They again sent technician and checked same again for 10-15 min only. And they rejected my refund. I'm very disappointed both with the device and flipkart. it has been 21 days still I didn't get any resolution or refund.still there are arranging multiple tech visits and extending time so that my return period can be over. Kindly issue my refund . My Order ID - OD[protected] Return ID -[protected]. +1 videos Was this information helpful? | |
Jul 26, 2021 Complaint marked as Resolved They accepted my return. Flipkart customer support has been notified about the posted complaint. Verified Support Mar 23, 2021 Flipkart Customer Care's response We will revert on it.
Verified Support Jul 29, 2021 Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your POCO M2 Pro (Two Shades of Black, 64 GB) with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs.11999/- has been completed on 22 Mar 21 and should be reflecting in your account by now. Your kind understanding is appreciated. | |
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