[Resolved]  Flipkart — defective product samsung a50 - fearing battery blast

Dear Sir,

This is with reference to Flipkart Order ID OD[protected] dated 22nd Mar'19 for Samsung A50 Cellphone which got delivered on 24th Mar'19, late evening. Next day, it was realized that the phone is heating massively and as a result battery is draining to an extent of 40% in 3 hours with no use (data - wifi all off). Even the signals are poor and voice clarity is not there at both ends. In this regard, a complaint was made to Flipkart on 26th Mar evening. The engineer visited finally on 30th Mar, for checking the phone. He agreed there is some problem in the phone and advised me to visit service centre for resolution as he was helpless, if phone is getting switched on. Based on his advise, I visited Samsung Service Centre where I got to know that the motherboard has some problem and it needs to be replaced which may take few days. They advised to speak to Flipkart. Again, a call was logged on 31st Mar for the issue and the concerns were explained to Flipkart. As per the SOP, they told it is to be represented to the seller and again a tech visit got arranged. But, what is the use, if these technicians are advised not to accept genuine returns.

But, I fear this phone will blast and if it happens, only Flipkart will be responsible for the mishap with me and / or family.

Flipkart should accept the return of this defective product immediately.