[Resolved] Flipkart — defective products and poor technician service

Tapas Mehmi

from Delhi, Delhi

Address:

110067

Dear team,

The technician called today for today's visit, but after confirming the appointment, he didnt show up, neither i he now receiving my calls.

Now i am getting to start getting irate bcoz of products being advertised at flipkart and vendor's behaviour

Request you to kindly do the needful on priority, as same is causing harm to customer's trust at this e-market.

Thanks and regards,
Tapas mehmi
[protected]

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Jan 5, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Dec 01, 2017

Updated by Tapas Mehmi Dear Team,

A mobile phone ( Huawei Honor 9i) was purchased by me on 23rd Nov 2017, but after applying the mobile back cover it was observed that the Back Cover is defectively manufactured, due to which small scratches were observed on mobile edge,
When complained about the same, an Iqor engineer visited my residence and declined for its replacement saying that Flipkart guarantees only product condition when received and not when product is used.

Well According to the Law, company is liable for its main Product and its other contained products, Kindly note that Scratches were not formed by improper wear and tear, but was caused by defective Back Guard manufactured by the company.

Engineers just to save the transportation expenses of the Company are declining the defects found in the product, in-spite of being informed about the same within 10 day replacement policy as advertised by Flipkart.

Verified Support

Dec 02, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 04, 2017

Flipkart Customer Care's response We had received the confirmation from customer that he has received the replacement of product. Hence, closing the complaint.