[Resolved] Flipkart — Defective Samsung TV 43K5002 | |||||
Today i am extremely unhappy and disappointed with flipkart. Being a regular customer of flipkart i dont expect this service from flipkart. I have raised a replacement request for the samsung tv as its a defective one. I got the tv delivered on 30th may, 2017 and from the very next day, 31st may, 2017 it stopped working and has problems. Technician visit has been arranged by flipkart from jeeves instead of vendor samsung and i have been told that jeeves will open the tv and check the fault. I am ok with technician checking the tv but i cannot allow him to open or repair the tv and i want a replacement tv as per flipkart replacement policy. As per the policy of flipkart if the tv is defective, it will be replaced with a new one within 10 days of purchasing the product. There is no mention of any tech visit. For your reference i am attaching the screenshot of what is written in flipkart in regards to replacement of any product. I request you to replace the tv with a new set asap. Saurabh jain Registered ph no - [protected] Email id - [protected]@gmail.com Was this information helpful? | |||||
Jul 25, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Jun 03, 2017 Updated by saurabh223 Today Samsung Technician visited and confirmed that there is defect in TV (samsung job slip with TV defect confirmation is attached as picture). I am still waiting for a replacement TV and it has become a nightmare. Verified Support Jun 21, 2017 Flipkart Customer Care's response Installation has been completed. Closing the complaint from our side.
| |||||
 1 Comment | |||||
Comments
Dear sir I had to ordered an ole true match foundation on 27/05/17 16:28 which had received today by delivery courier but courier packet for ole true match foundation was empty, i had paid the money Rs. 344 to courier boy for delivery courier before open the packet, after opened the packet courier boy said to me for complaint on flipkart.
![]()
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
46547
Pending
0
Resolved
25436
View all 46547 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information