[Resolved]  Flipkart — delay in delivery of product I ordered from flipkart which is shipped by gati courier

Website:

Flipkart.com

Dear Sir/Madam,

Myself Shivraj I ordered 'Vu 80cm (32 inch) Full HD LED TV' on 'Wed, May 16th '18 8:25 PM' for Total Amount ₹13, 049 through Debit card from Flipkart with Order ID OD[protected] for my brother Vikram because I have Hdfc bank debit card and there was card offer on Flipkart at that time

Item has been shipped by Gati Courier[protected] on 17th May

Expected delivery was on 23rd but still today 29th my item did not got delivered to my brother

On 23rd which was expected delivery date Gati Courier refused doorstep delivery saying I did not paid for doorstep delivery so they will not

As my order was prepaid so immediately I came to know that I already paid everything and this is unreal excuse so I called Gati courier customer care[protected] and Flipkart customer care[protected] and told them above issue with Gati complaint no.[protected] and Flipkart Customer Service Incident: IN[protected]

Regarding this I got callback from Gati on 25th May and from Flipkart on 26th May and I was told by both that they will resolve issue in few days

From 23rd Till today 29th May I called Flipkart and Gati many times and asked why still my item not getting delivered? so they said we got your issue we are working on it and each time they said 2-3 days more and it has got postponed many times but still no delivery

My request is that please look into this issue and tell Flipkart or Gati to deliver my item

Also please carefully note below things...

As I ordered it on offer day with Hdfc and other offers so I got it with ₹2950 worth of discount so refund of order amount ₹13049 or cancelling is not a best solution in this case

Because after that I have to reorder it at normal price without ₹2950 discount and the inconvenience I faced during this order will be other thing

Thanks & Regards!