[Resolved]  Flipkart — delay in product delivery lead to cancelation

Hi team,

I regret to say that you have dealt this order in a very unprofessional way. Being india's most efficient e-commerce website this is highly unusual to betray and neglect customer's request /order.

My case history.
13/03/2019 :
Ordered a phone (Mi poco f1) worth rs. 19, 999 with an exchange of my old phone (Mi note 4) evaluated value rs. 5950.
My phone was already up to the standards of your exchange parameters. So, i paid rs. 12649.

15/03/2019 :
But your wish master/delivery executive, denied to receive the exchange product due to of the hairline scratch which is not even visible to the naked eye. He just made up a new pickup guidelines.
For which i have raised a complaint/escalation with flipkart and the support team asked me to share the pics in a particular manner, to which i replied so within an hour. Then the support team extended their reply date and time to 18th march, 2019 11.30am.
[incident: in[protected]]

18/03/2019 :
As a result, the seller canceled my product due to of extension of delivery date.

19/03/2019 :
Still no response to my email regarding the complaint/escalation.

My concerns :
1. The reason behind the delay in response.
2. Why i wasn't asked to pay the exchange amount before canceling the order.

Well, i ran out of numbers to rate this type of team work and efforts. Kudos!!!

Note: please don't make your junior executives call and ask them to apologize several times and make them say "sir, you will get better offers next time in future."

If you can't compensate then accept it and work on it.