[Resolved]  Flipkart — delay in replacement

This is bring to your notice that recently purchased a hyundai 7.2 kg semi automatic washing machine on and made full payment on 30th sep'2017.

On 4th oct'2017, the product was delivered to my address on time however the product looks like used/refurbished as there are scars on body with heavy dust.

I have placed a request to replace the product on same day (4th oct). One technician visit from hyundai and inspected product and confirmed it's used product only. For replacement/refund please contact flipkart and without packing it back he just left with rude attitude.

I tried calling flipkart customer care several times and i spoke to all level of your staff but still issue is not resolved yet. Even your managers are failed to sort out the issues and keep postponding (Deepak, bablu, akif, manoj, abhinash, fahad etc). Listen to voice logs

1. How can your vendors can send used product to customers???

2. Around 14 days got over still replacement not been done yet. How many more days/month required???

3. Need replacement/refund asap.

Sorry to say your company services are very pathetic and no one is ready to take ownership for prompt resolution.

Looking forward your assistance and faster action.

Invoice of order - od[protected]

Enclosed damaged product pictures for ready reference.