[Resolved]  Flipkart — delay in replacement of defective tv

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www.flipkart.com

I ordered a lg 43lh576t tv from flipkart on 4-may-2018 and received it on 10-may-2018. Delivery status on flipkart was updated only on 15-may-2018 after several complaints. As this item's unpacking is sponsored and recommended by flipkart, it was unpacked only on 16-may-2018 by lg service man. Flipkart failed to provide unpacking and installation services within the 48 hours of delivery as is claimed by it. After unpacking, service man found tv to be defective as there was no display. Then, i raised a refund request for this as no replacement was available by seller at that time. While refund request was in progress, several tech and uninstallation visits were scheduled even though installation was never done. During unistallation visit by jeeves service person (Flipkart service partner), i was given choice of either refund or replacement because by that time replacement was available by the seller. So, i chose to get replacement. Due to this, flipkart cancelled all the process of refund and started replacement process. Annoyingly, a tech as well as uninstallation visits were again scheduled without any reason. This time on 29-may-2018, again, the jeeves service man asked for uninstallation and i told him there was no need as tv was never installed and i was waiting for tv to be picked up by flipkart's logistic partner. But unexpectedly, flipkart cancelled my replacement request without any reason. And now, again after several complaints, they have for the third time, started the process again. Again, there is a tech and uninstallation visits scheduled without any reason. After delivery of a defective tv on 10-may-2018, i am still waiting for tv to be picked up by flipkart. It is becoming a never ending process of replacement. Their customer care persons are not understanding my problem and everytime they are just starting a new process of replacement. Very very disappointing service by flipkart.

Flipkart order id: od[protected]