[Resolved]  Flipkart — Delay in return/replacement of Mobile phone

Address:

Mumbai City, Maharashtra

This is with reference to the Return issue for the Micromax canvas Hue mobile phone (Return ID[protected] which we ordered from Flipkart on 6th April, 2015 but had to request for a return on the very next day (i.e.8th April) of receiving the phone due to various technical defects in the phone . We were assured of assistance for the return by 10th April, which didnt happen and the said assistance call was rescheduled to 11th April by 5.40pm, which again didnt happen and has now been rescheduled to 12th April by 7pm. We didnt receive any cal from them on 12th April too and upon calling at their Customer care got the same reply of waiting for another 24 hours before their technical team connects with us. It is indeed sad to see Flipkart show such a dismal operation process after so many years of experience and success in India, and that too with us who have been loyal to your esteemed company from the past so many years(which is also visible from all our purchases from your website, the total amount crossing Rs.1 lakh). We also paid an extra Rs.90 for an express 1 day delivery for this product, which we duly received but was defective which violates the buyer-seller agreement. We initially requested for a replacement rather than a straight return for this said defective item as we wanted to continue our purchase relationship with Flipkart. But this dismal incident has forced us to relook at our decision. Our place of residence i.e.Mumbai should have also ensured a quick return process (bring the financial capital of India), but everything now looks in vain after this sad incident. Kindly arrange to look into this matter at the highest priority before we lose all our faith in this India e commerce behemoth.