[Resolved]  Flipkart — delayed delayed of my iphone x

Sir/madam,

I had ordered a iphone x and one year buy back guarantee having order id od[protected]Total amount was rs.97099 after availing rs.5000 discount on sbi credit card) on 09 december 2017 from my flipkart id having registered mail as v. [protected]@yahoo.co.in & registered mobile no. [protected]. Delivery date given to me was 12 december 2017. It was not delivered to me on 12 dec 2017. I requested on flipkart app to call me back for clarification. I had a talk with your executive and he registered my complaint under delayed shipping and told me to wait till 14 december 2017 for resolution of my complaint. Subsequently new delivery date was given to me as 14 december 2017. But till date i. E. 15/08/2017 i had not received my iphone x. I again had a talk with ur executive on 14 december 2017. He told me that there is some issue with my order and advised me to cancel the order if not delivered by 14 december 2017 and order a new iphone x again. It is my humble submission that i will readily cancel my order if below-mentioned questions are answered satisfactorily by the flipkart's management :-

1.) is this level of customer service expected from flipkart?

2.) why i would order a new phone from flipkart if i had to cancel my first order due to non-delivery of order and bad customer service?

3.) is this not a betrayal of my trust on flipkart as approx. 1 lac of rupees were paid in advance to you without getting any product?

4.) what will happen to my money if i cancel the order as i paid rs.30000/- by way of flikart gift card and i aslo availed rs 5000/- discount on my sbi credit card for payment of rest amount? (I did not want rs.30000/- back as flipkart gift card as ther are of no use to me because i exclusively ordered gift card to buy iphone x)

5.) how i will be compensated for non-delivery of my order and parking of money with you without getting any service?

It is my kind request to look into my grievances and arrange to redress them at earnest.

Thanks & regards

Vikas bhadoria
Mob no : [protected]
E-mail: v. [protected]@yahoo.co.in