[Resolved] Flipkart — delayed delivery. fake commitments

naikbhavin

from Surat, Gujarat

Website:

Www.flipkart.com

I had placed an order on flipkart for whirlpool refrigerator. Order no. Od[protected]. It was promised to deliver on 24th september through ekart. It had reached the nearest hub from my home on 24th september but was not delivered. I mailed several mails to flipkart and then their executive called me and said we will deliver before 27th september. They can easily deliver my order but they are not willing to do. They can deliver my order today but they are not delivering. Worst service really. Not happy. I was going through many reviews posted by flipkart customers and i found many reviews in which i came to know that flipkart did not deliver the order and cancelled it for some fake reason. I have clearly informed flipkart customer care executive that such case must not happen in my case.

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Sep 30, 2017

Complaint marked as Resolved

After so many follow up with flipkart customer care my order was delivered on 28th September. Flipkart must share detail of office and contact numbers of Ekart because a customer gets no proper information about the delivery status. Flipkart customer care is also not sure about delivery. I am happy that my order delivered safely but flipkart must improve service to maintain faith by customers.

Flipkart customer support has been notified about the posted complaint.

Sep 26, 2017

Updated by naikbhavin I missed to mention one more thing here. Ekart is a Logistics company held by flipkart. Flipkart never reveals any contact detail of Ekart. Even Ekart web site is so poor. They have not mentioned any contact information of any offices. How a customer can contact? I need and i searched a lot for Ekart office is Surat but could not found. I think now flipkart is playing a game. They have reduced exchange discount amount for last 2 days. So they may not be delivering and may cancel the order of their own without my permission to get higher price against new order from some other customer

Sep 27, 2017

Updated by naikbhavin I had a talk yesterday with Ms. Saloni from customer care of flipkart and she promised me that my order will be delivered by 27th September for sure. Today when I called up again in the noon I was informed by Mr. Sanjay (senior customer care executive) that they are not sure about the delivery and they have escalated the issue to delivery team. I requested him to deliver it today But he was not ready to give any commitment. These people are really playing with customer and they are not ready to support. Just showing fake responses. I got an email from customer care stating that the delivery issue will be solved by 30th September. I tolerated a lot. Now i am going to file a case against flipkart in consumer court.

Verified Support

Sep 28, 2017

Flipkart Customer Care's response We will revert on it.

Sep 30, 2017

Updated by naikbhavin Finally my order delivered on 28th September

Verified Support

Oct 05, 2017

Flipkart Customer Care's response Thanks for the confirmation that the product is delivered to you. We're Closing the complaint from our end.

Oct 05, 2017

Updated by naikbhavin Please close the complaint