Flipkart — Delayed Delivery for almost 2 weeks along with false commitments

Address:

Kamrup Metropolitan, Assam

On 23rd Aug, I booked some items in flipkart worth Rs. 1089 INR, which I have paid via Net banking instantly. The expected date of delivery was 6th September. On 7th September, when the items were still not delivered, I opted for online chatting with customer care dept. Some guy (I don't recall his name) informed me that the items will be delivered by 7th September evening. That was the 1st false commitment. On 8th September, I again contacted the customer care dept.. Some Mr. Manab told me that it has been delayed by the delivery partner, Delhivery, & it will be delivered by 12th September. I believed them & waited. On 12th September also, there was no delivery. Then I contacted the customer care dept via mial. Some Mr. Siddesh P informed me that it was delivered & they are sorry..blah..blah..blah..& the same commitment once again, that it will be delivered by 16th September. Today is 18th September & so far all their commitments are just lies. I have completely paid for my consignments & they are damn important for me. I expected at least a dignified supply or somebody will take the responsibility & solve this issue. But so far they all have made false commitments. After that when I asked for refund of my undelivered items, there was no reply from their side. This is utter ridiculous & completely unexpected from Flipkart, from which I have brought almost 40-50 times in last 1 year. I just hope that thi time will deliver in reality & from next time I would prefer to avoid flipkart & recommend others to do so also.