[Resolved] Flipkart — delaying to return the product , incomplete details in the specifications,breach of trust by jeeves guy

Jeevan Jazz

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Order Id-OD[protected]
Return Id-[protected]

i have ordered a bed from flipkart, after a day installation guy from jeeves arrived and outsmarted us to somehow put small accesories into his bag (accesories like plastic legs for support and caps to hide the screws) and even took away the manual with him.

the installation guy said that those accesories wont come with the given bed and we need to buy separetely in the market, where the fact is that such accesories wont be available in the market.

he wanted to sell such accesories to us hiding from the package contents we recieved.

this issue has disturbed my routine life to a great extent, effecting peace and harmony in my home.

as a customer are we supposed to be attentive while someone is installing the product or is the installation guy supposed to show some responsibility to perform work for what he is trusted by customers.???

I request to penalise the installation guy for his breach of trust

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Feb 10, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2020

Flipkart Customer Care's response Hi, We are sorry to let you know that your order for the product 'Flipkart Perfect Homes Opus Engineered Wood Queen Box Bed' has been canceled due to unforeseen reasons. We request you to place a fresh order. Your kind understanding is appreciated. We would like to let you know that once the order is cancelled it can't be re initiated.