[Resolved]  Flipkart — delivered damaged samsung washing machine

Website:

www.flipkart.com

I have ordered a samsung 7.5 kg washing machine from flipkart on 10th october 2018 and it was delivered as damaged. Next day i requested a return for that product.

Flipkart has organize a technician visit to verify the product and check which part is damaged on 16th october but technician didn't visit on that day and visit was cancelled automatically on 18th oct stating i requested a reschedule for the visit which was absolutely wrong. I have never asked for reschedule.

Then they created a new request cancelling my old request and now the technician visit was scheduled for 20th oct. This time the techinician came to my address and verified the product and also took the pictures of the damage part and he said you will get a replacement for this product. He submitted the report to samsung.

I waited 2 days after that to reflect the same in flipkart but till 22nd oct it was showing the same status as technician visit is pending and on the next day flipkart is showing technician visit as cancelled and guess what.. This is also they can me the same reason as that on previous cancellation. I also have complain number from the samsung where they have mention the technician visit is already done. The complain number is [protected].

On 23th oct, flipkart as created a new request and this time the technician visit was scheduled for 25th october and this time the technician didn't visit as it was already done but flipkart is showing as pending.

I asked flipkart to confirm with samsung company and also gave the complain number but they are doing nothing.

I called to flipkart customer care many times and every time i hear the same thing... "we have forwarded your complain to concern team and they will surely call you or mail you within 24 hours for your resolution".
But, none of the calls were received from them. It's just only me who calls them again and again but in response getting nothing.

Kindly help me as i am frustrated now and don't know what next step i need to take and whom i need to contact for this as from flipkart i am getting no response.