[Resolved] Flipkart — Delivering fake product in place of original

gyanendrasingh121

from Singarayakonda, Andhra Pradesh

Address:	495001
Website:	FLIPKART

Dear sir/Madam I had purchased 2 sony powerbank from flipkart on 12th august 2015 order no-OD[protected] worth Rs 1290 which was delivered to me on 25th of august 2015 . When I used this powerbank the performance of those product were not as described on the website of the flipkart, facing this kind of problem I tried to contact the flipkart customer care but I am not getting any kind of response. Then i went to sony customer service centre and I was shocked to see the product the flipkart delivered to me. The battery inside the powerbank was of local company and small size fixed with iron rod.I am attaching the photographs of Bill of product and internal photographs of powerbank. Thanks Regards GYANENDRA SINGH NUTAN CHOWK SARKANDA BILASPUR 495002 MOBILE NO - [protected]X

+2 photos

Was this information helpful?

No (0)

Yes (0)

May 31, 2017

Complaint marked as Resolved

Verified Support

Oct 31, 2015

Flipkart Customer Care's response Hello, Greetings from Flipkart! We tried calling you on "[protected]" unfortunately we were unable to get in touch with you. Kindly get back to us with the alternative contact number and convenient time so we can check and assist you accordingly. Awaiting your response.

Nov 02, 2015

Updated by gyanendrasingh121 Dear Sir/Madam
As per the customer care of Flipkart they told us that I should visit the sony care and provide the jobsheet number but when I went to sony care they said they cannot accept the product as it is fake product . Flipkart customer care service is pomising only words and i am roaming around Flipkart and sony care . I got frustrated and unable to think what should I do. I am student and purchased powerbank from my pocketmoney . After this kind of cheating, I can't trust Flipkart . Please do something in this matter seriously.
Order no-OD[protected]
Thanks
Regards
Gyanendra singh
Mobile- [protected]
Alternate mobile- [protected]

Nov 08, 2015

Updated by gyanendrasingh121 Dear Sir/Madam
From the day I register complaint to Forum Flipkart gives only condolence, instead of solving the issue they are playing with customer .They thought that we are illiterate person don't know what to do if we are being cheated please make them sure if they cannot take this matter serious I will move to the consumer court because I don't have plenty of time time to discuss this matter over phone and email.
Thanks
Regards
gyanendra singh
Mobile - [protected]
Alternate mobile - [protected]