Flipkart — Delivery delay, Old product delivered

Hi,

I have ordered POCO M2 Pro on[protected] bearing order no OD[protected]. It supposed to be delivered on[protected].

I had a plan of travelling to home town on[protected] for Diwali and went with lot of regrets as I didn't celebrated Diwali with new phone. Despite of lot of customer care calls and reminders, it was delivered on[protected] to my co-tenant. 6 days of delay in delivery. I came back to Hyderabad on[protected] and here are the sequence of events happened after I opened the product,

1. Phone's manufacturing month & year is December 2020 which is 11 months old. That means age of Li Ion battery and other components are already 1 year old.
2. I observed speaker problem and I put a return request.
3. Two times Flipkart executive called me and i explained issue and did troubleshooting but issue still exist.
4. On[protected], I got message saying return request is rejected by Seller
5. On the same day, I have observed another problem in phone. Unable to disable app drawer option in Home Screen settings. Contacted POCO customer care and did troubleshooting as they suggested but no use again. Contacted nearest MI service center and they still didn't fix the issue. I feel, issue is due to 1 year old software flashed.

Even today, I am not enjoying phone.

We buy products by looking at FlipKart and not looking at Seller. Request to bring this issue with Seller and arrange replacement of newly manufactured product .

Thanks
Siva