[Resolved] Flipkart — Delivery has been cancelled without any cancel request

callmenarendra

Address:

Kolkata, West Bengal

On 2/08/2015 I placed my order for Fisher-Price Kick and Play Piano Gym, order number -OD[protected], I receive a confirmation that I would receive it on 12/08/2015, but it was delayed and all of a sudden on 17/08/2015, they just send me a text that my order has been cancelled, but I haven't called to cancelled my order. After that I called to Customer care regarding this and they said that it is due to technical issue, you will get the product withing next 24 hrs. But I didn't get. Again when I called customer care they said it was cancelled by user and they can't do anything.
Also there another order- OD[protected] which I placed on same day 2/08/2015 and it's expected delivery date was 11/08/2014, which already crossed and still the status is Shipping. I am very much expecting that in another one or two day, it will be also cancelled and they will say that user has cancelled.
In India if Flipcart do this type of thing even for 10% of there customer and keep there money for 20-30 days, they will soon cross the total revenue of other big companies.
This type of experience is realy frustrating. If they can't able to deliver, then they shouldn't take the orders and harash people.

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May 23, 2017

Complaint marked as Resolved

Verified Support

Aug 21, 2015

Flipkart Customer Care's response Tried calling customer to inform the postal code for the given address is incorrect due to which both the order's was cancelled , hence for the order id- OD[protected] refund was processed and for the order id-OD[protected] the shipment is RTO due to same issue and wanted to inform customer to wait for an update. Mail sent to customer to wait for an update and share the alternate number his number was switch off.

Aug 21, 2015

Updated by callmenarendra Dear sir/madam,

I just want to know on what basis you have said that the address was incorrect or incomplete. I always used to shopping from other online websites and it reached always within delivery date. You can check my address even landmark is there. If flipcart will provide service like this, temporarly we have to face problem but in long run it will hamper flipcart only because there are so many online stores available.
Also I really feel bad, instead of accepting your fault, you simply blamed customer that his address is incorrect.