[Resolved]  Flipkart — Delivery issues faced by my very-own-old 83-years mother with so much harassments and so-much-problems!!!

Address:	560034
Website:	www.flipkart.com

Today on (03/07/2017) my (Flipkart.com Order Id : OD[protected] of Smartron srt.phone (Titanium Gray, 64 GB) was delivered at 07:07PM in the evening with so-much-harassments and so-much-problems faced by my own very old 83-years mother. Since I am a working person (I am a Cardio-Specialist doctor at Apollo Gleneagles Hospital, Kolkata) as usual I was at my workplace and my very-own-son was at his college today and my 83-years mother was only there to receive my product parcel from EKART Wish Master Rupak Roy (call [protected], PIN 184) and I also had informed my mother to tell the EKART Wish Master Rupak Roy (call [protected], PIN 184) who would come for delivery to unlock the lock of the main gate and get up the stairs of my apartment which was only second floor and hand over the product parcel to her since she could walk barely… Now, this is where the problem began with the EKART Wish Master Rupak Roy (call [protected], PIN 184) when he came to deliver my product parcel… Now, when my mother told him to unlock the lock of the main gate and get up the stairs of my apartment which was only second floor and hand over the product parcel to her, he started to react very badly and started using giving slang languages to her who is a 83-years old lady who cannot even walk properly since she is so much older. He even told her to get down the stairs of the apartment and unlock the lock of the main gate to collect the product parcel but she told him politely that she cannot get down the stairs of the apartment and unlock the lock of the main gate to collect the product parcel because she couldn't walk properly and that EKART Wish Master Rupak Roy (call [protected], PIN 184) started giving excuses and behaved just like an unprofessional even after knowing that she cannot get down the stairs of the apartment and unlock the lock of the main gate to collect the product parcel because she couldn't walk properly. Not proper delivery Delivery boy is very-bad-behaviour and out side delivery not home delivery. At last that EKART Wish Master Rupak Roy (call [protected], PIN 184) after disrespecting and arguing a lot with my 83-years old mother unlocked the lock of the main gate and got up the stairs of my apartment which was only second floor and delivered the product parcel to my old mother but he was so mean, talked to her in a very arrogant and roughly behaviour, in a very bad manner ruthlessly and also told her that we at Flipkart.com don't deliver the parcel by getting up the stairs of the customers house/apartment and not by unlocking the lock of the main gate… the customers needs to collect their very-old-own parcel by getting down the stairs of their apartment and by unlocking the lock of the main gate otherwise we take it back again to Flipkart.com. What is this Flipkart.com??? I had purchased approxiametely about 5.5 lakhs worth of products from Flipkart.com. I am a valuable regular customer of Flipkart.com and had already purchased lakhs of amount of products from Flipkart.com only. I want justice against this really very bad incident/experience faced by my very-own-old 83-years mother who is very much upset after being treated in a very disgusting manner and moreover, she even cryed a lot!!! If I don't get justice against this really very bad incident/experience faced by my very old 83-years mother I will probably stop purchasing a single product from Flipkart.com!!! So, I therefore kindly request you from the every very corner bottom of my heart that please Sir/Madam to kindly do the needful and provide me justice against this really very bad incident/experience faced by my very old 83-years mother as soon as possible so that I can again start purchasing products from Flipkart.com. According to me, this type of EKART Wish Master Rupak Roy (call [protected], PIN 184) (just like this one) should be terminated/fired from their respective jobs since they donot perform their jobs properly and moreover they are also decreasing Flipkart.com's reputation only from their behaviour because they are working for Flipkart.com which means they are also representing Flipkart.com. Thanking You.
With regards,
Akash Das
email ID : aakash.das.[protected]@gmail.com