Show menu
Ask a Question FAQ Sign in

[Resolved]  Flipkart — delivery not proper order



Oct 9.2019

Very poor service, delivery not done on time

This is with regard to the courier that was booked with fedex by one mattree for bangalore with the tracking number[protected] this parcel contained mattres she has marked it as priority overnight parcel, which means the parcel should be delivered in a day. As per the fedex status, it shows that the parcel was received in the fedex office on the 6 oct 2019 and was supposed to be delivered on the 8th oct as it was a priority. It’s 3 days and i have still not received the parcel. When i called the customer service to check the same, the executive confirmed that the parcel will be delivered the same day (7 & 8 th day). But until evening 4 pm absolutely no trace of the parcel. I again called the customer service and spent almost 1.5 hours discussing issues, but no one to give the solution of delivering the parcel..
The services of fedex is really poor. Since 3 days my shipment is pending for clearance but no one is updating me on what all documents are required for it. There are many reminders has been given to fidex customer for sending the list of documents required for clearance, but till now no email has been received from her.

Every fedex executive are giving same reply that we have sent a reminder to her for sending the email but no update on shipment.

I need the shipment urgently but it is getting delayed and further delayed. I don't know what kind of services fedex is offering.
Complaint marked as Resolved 2019-11-14 04:58:15

Complaint Status


[Oct 09, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response Oct 10, 2019
Hi,
We would like to inform you that as per the tracking ID[protected], the product is scheduled for delivery by today[protected] end of the day. Hence, we re closing this complaint from our end.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Dear Customer,

We regret the inconvenience caused. Please share your contact number and AWB number. We will get in touch with you.

Regards,
FedEx Express

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    71%
    Complaints
    28096
    Pending
    1251
    Resolved
    19549
    phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    location
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034