[Resolved]  Flipkart — Delivery of damaged refrigerator

Address:

1/254, 3rd street, Paulpandi Nagar Tuticorin,

I have purchased a 415 litter Samsung refrigerator (model no. RT42M553ES8/TL/2020) through Flipcart for a total sum of Rs.41, 490/-. The existing Samsung double door refrigerator was exchanged for a sum of Rs. 5, 080/ and after adding the pickup charges, I have paid a sum of 36, 510/- on 29.07.2020.

The new refrigerator was delivered and old one was taken back by the Flipcart on 04.08.2020 at about 11.00 am. I have booked installation through Samsung and the technician came in the evening. I am shocked to see that there was a dent on the door, though the package was intact and no damage caused to the package. As my existing refrigerator was taken away by Flipcart, I have no other option except to utilize the new refrigerator. Taking advantage of the situation of purchase of refrigerator under exchange offer, Samsung and Flipart colluded together by selling damaged refrigerators to public and cheating them.

I have also gone through the reviews posted by the customers in the Flipcart for the purchase of refrigerator and understand that similar type of fraud had been played by Flipcart and Samsung on many customers. It appears that both of you have cheated the customers and swindled public money. By your acts of deficiency in service and cheating, you have caused loss and mental agony to me.

Hence, please arrange to deliver a new refrigerator, send me a compensation of Rs.50, 000/- towards the mental agony caused to me and takeback the defective refrigerator within 3 days.

Regards

T.Arunmolian ML
1/254, 3rd street, Paulpandi nagar
Tuticorin
Tamilnadu- 628008