[Resolved] Flipkart — delivery pending and poor customer service

1 Review
Jaipur, Rajasthan, India
 akmittal16 on May 12, 2019
I order for mi note 7 pro (This product available only on flash sale and i got this after 3 weeks continue trying) on 28 aprilmy delivery date is 5 may but i didn't received that so i call coustomer care on 7 may then they escalate a issu regarding this and give me time of 11 may in between on 10 may i got a call from flipkart saying we can't coordinate with delivery partner so you cancel this order and place a new order then i told hin why should i place new order u have to send my this order because this is not a regular available product i got this in very difficulty he insiste me to cancel but i refuse to to that and today is 12 may and i am still waiting for there solution
I am worried that they didn't have any coordination with there delivery partner and why they didn't deliver that product
And ekart logistics have not any coustomer no i feal cheates and help less beacuse nobody have to solve my problem
Complaint marked as Resolved Jun 16, 2019

Complaint Status

[May 12, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, May 13, 2019
We will revert on it.
Updated by akmittal16, May 15, 2019
Flipkart is telling me to cancel this order and place a new order because my parcel was lost from delivery partner if its happened in real then why they didn't send me another product
Why should I place a new order
I wait for 3 weeks nd continuesly 1.30 hour of surfing i got this product
This is very disappointing to me
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    Flipkart - delivery pending and poor customer service