[Resolved] Flipkart — Dell laptop sold by flipkart is defective pieces

gkkumar

from Mumbai, Maharashtra

Address:	122051
Website:	www.flipkart.com

I purchased a Dell laptop from Flipkart arround 2 months back and it was fauty and i logged a complaint after 4 days and i did not get any resolu tion.. Flipkart executive do not reply the mail and i am waiting to return ry laptop for last 2months.. very poor service from and never ever buy anything from flipkart...i want the resolution asap.Also govt of india must take a serious action against flipkart as it is selling defective products as well as they are cheater ... they do not reply the emails as well as everytime they provide me a different complaint
number and claim issue will be resolved within 24 hourss but its been 2 months nothing happened... they told me a brand person will visit my place and look into the issue but nobody visited... I clarily said i want to return this laptop..
kindly take some action against flipkart so that i can get my money back and dell laptops are very poor and having bad quality...

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May 15, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2016

Flipkart Customer Care's response Hello, Greetings from Flipkart! We are unable to find order detail or contact information hence we request you to contact our customer care on below detail. Call us: We're available 24 hours a day. [protected] Mail us: [protected]@flipkart.com Hope this helps ! Thanks for shopping with Flipkart.

Aug 15, 2016

Updated by gkkumar Update from Flipkart Customer Support for OD[protected]
This is the complaint number and my return request was generated by flipkart arround 7 days back but pick up is not scheduled. i was told by flipkart team that a person will visit and pick the laptop but nobody visited so far. i contacted your customer care... they says issue has been esclated...

Sep 22, 2016

Updated by gkkumar Its been many days since when i logged this complaint but issue not resolved. I got a call from flipkart esclation team and they generated a return request but nobody camw to pick the faulty laptop. Wrost experience with flipkart and i am. Paid 23000 rupees for this defectative laptop. I am sending emails daily but they stopped responding my mails as well. Can anybody tell me the resolution as flipkart is a fake company and they r not giving my 23000 rupees. Plz contact me [protected]