Flipkart — Denying the exchange of product by not responding to queries

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New Delhi, Delhi

Orderid- OD[protected]-We ordered a Dell Venue 8 Pro Tablet.In flipkart site device specifications its mentioning OS as WIndows 8.1 only.And the product is under category Mobile & Tablets -We received the product and once we switch it on we came to know that its Windows 8.1 Desktop OS ( Not windows 8.1 mobile OS).Its a tablet runs on desktop OS . But we need a windows 8.1 Mobile OS deviceResolution we proposed:We are not requesting complete refund of cash / complete cancellation of order . But we are requesting to make a exchange of product with any windows 8.1 mobile OS device ( Nokia Lumia series basically...)Reseller rejected reqquest with this reasonComment from Sovi-International: As referred on website it has Windows 8.1 only as provided by Dell.So we expect a solution from flipart resolution team and deadline was given on 21- July After lot and lots of call they call on July 24 - But on to the wrong no ( They are not giving cal to the mobile no the flipkart account belongs, rather they try to call the no given when i place the order)So i send a mail back with alternate nos on same date 24/07/2014 10.56 AM and i have mail of all thoseAfter that till this time no response from flipkart. Whenever i call support team they ask to wait for 24 hours. But no response or solutions