[Resolved] Flipkart — device not returned back, covered under complete mobile protection with flipkart

areeshzakir

from Gurgaon, Haryana

Address:

FA21A, Thokar - 4,, Abul Fazal Part-I, Jamia Nagar, New Delhi, Delhi, 110025

I registered my claim for repair under the complete mobile protection plan that i bought along with my device from flipkart. I registered a claim on oct. 7, to get my device repaired, as its camera glass was broken. They charged rs. 500 extra, which i paid and my device was picked up after that. However, i haven't received my phone back and it's been a month since filing for the claim, contrary to what should have been in under 10 business days from the date of pickup (Oct. 15). I think my phone is gone now, as the helpline no. Always beeps busy. I want to get my phone back asap and receive the refund of the excess amount i paid.

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Dec 13, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2019

Flipkart Customer Care's response Hi Areesh, We are sorry for the trouble caused. We would request you to contact the service provider at Jeeves.co.in or call them on their toll-free number[protected]/[protected] or you can also shoot an email at [protected]@jeeves.co.in for further assistance as the Jeeves team is not denying to provide the services. However, in case the Jeeves team is denying to provide service, request you to get back to us so that we can assist you accordingly.

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Comments

areeshzakir

from Gurgaon, Haryana

I have been in contact with the Jeeves team almost daily, since the day of pickup. However they keep telling me they cannot do anything more, I will have to wait.