[Resolved] Flipkart — different and wrong canon dslr camera was delivered by flipkart and retailnet

Raman Vijayan

from Unnao, Uttar Pradesh

Address:

92, H-2 pandunagar kanpur 208002, 208005

I had ordered canon eos 80d dslr camera body with single lens: ef-s 18-135 is usm (16 gb sd card) (Black) on 12 april, 2019 and it was delivered to me on 17 april, 2019. When i opened the box then i found canon dslr recived to me is not same as that was ordered by me. It is different from ordered one.. My order was of value inr 78999. Order id od[protected].
When i raised a replacement request for this then after some time it was rejected and also my flipkart account is deactivated. Again by reverting back to their customer support mail my account was activated and again when i raised a return request they cancelled again my return request and also gain deactivated my flipkart account. When i contacted flipkart customer support on their toll free number [protected] then flipkart's senior executive denied to help me in this case. I hope i will definitely get a right resolution from here. So please help me as soon as possible.
I shopped it from retailnet on flipkart

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Apr 21, 2019

Complaint marked as Resolved

flipkart executive emailed me by [email protected]. They just deactivated my account and and i am unable raise new return/replacement request. Flipkart just denied to replace/ return the wrong canon dslr delivered to me. so please help me as soon as possible.

Flipkart customer support has been notified about the posted complaint.

Apr 21, 2019

Updated by Raman Vijayan My issue regarding replace/return is still not resolved . Kindly make it possible to return or replace it as soon as possible.

Verified Support

Apr 23, 2019

Flipkart Customer Care's response We will revert on it.

Apr 24, 2019

Updated by Raman Vijayan My issue related to replace/return was still not resolved. SO kindly help me to replace/return the wrong delivered canon dslr camera.