[Resolved]  Flipkart — Disapproving my request to exchange the MOTO G 3g

Address:

New Delhi, Delhi

I Ms V.Shobhavathi working in Corporation Bank Tilak Nagar Delhi ordered one MOTO g 3g mobile and it was delivered to me on 04082015 after payment of 12999/- in cash. Delivery AWB[protected]. Order No OD[protected]. I tried to start the mobile but it's screen sensor is not working. It automatically runs on its own and I can not type any thing. Hence I requested for the exchange . One soft ware engineer tried to contact me on 6, 7 and 8th on different timings . though I explained the matter to him and requested for the exchange today I am getting a message that my request is disapproved . What I should do with this mobile now ?. I want justice .My bank will not permit me to hold such instrument .It is an offence to hold such non working instrument by paying full amount to the company.