[Resolved]  Flipkart — dummy phone has been received

Address:560037

I have ordered redmi note 5 pro phone on 10 July and received a dummy phone on 11 July which doesn't have anything its just a dummy phone, a fake phone instead of real redmi. The phone which I got doesn't have battery screen damaged and buttons are gone. Moreover, it's not redmi note 5 pro its some dummy phone. I applied for a refund and Flipkart rejected my request telling cannot refund the money. Its 15000/- and they are least bothered. I need my refund money back.
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Aug 25, 2018
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jul 12, 2018
Flipkart Customer Care's response
We will revert on it.
Verified Support
Jul 21, 2018
Flipkart Customer Care's response
We've interacted with the customer and provided a new replacement as per the investigation report and customer is happy with the resolution provided. Closing the complaint from our end.
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